On invitation by Terrapinn I went to Digital ID Australia 2011 as international keynote speaker on citizen participation 2.0. The conference was held in the Sydney Hilton Hotel as part of the annual Cards & Payments Australasia Conference. The audience consisted mainly of delegates from Australian federal and state government. On the exhibition many businesses showed […]
Crisis communication and social media: What The Netherlands can learn from Australia
The quality of public services not only depends on the product itself, but very much also on the information about it. Recently we saw that the Dutch railways had trouble running trains in bad weather. Compared to other countries we didn’t perform that bad. But the biggest annoyance was lack of up to date travel […]
Crisiscommunicatie en sociale media: Wat Nederland van Australië kan leren
Dat de kwaliteit van publieke dienstverlening niet alleen afhangt van het product zelf, maar ook van informatievoorziening erover is niets nieuws. Onlangs zagen we dat bij de spoorwegen, die moeite hadden om de treinen bij slecht weer te laten rijden. Maar de grootste ergernis was het gebrek aan actuele reizigersinformatie. Hetzelfde probleem doet zich opnieuw […]
Smart Government Australia 2010
For the third time in less than a year I visited Australia as an international key note speaker. This time on invitation by Terrapin for Smart Government Australia 2010, held in Melbourne 14-15 September 2010. Being invited “Down Under” to talk about eGovernment actually is an honor, since Australia is widely acclaimed to be in […]
FutureGovForum, Australia
Australia is definitely in the lead as far as a Government 2.0 strategy is concerned. The Netherlands may have a lack of policy, but there is a lot of activity. Both countries face the challenge of implementing cross organisational collaboration. Because of its size, Australia may find it harder to reach consensus about implementation. On […]
CAPAM Canberra 2009
Invited by AustralianPublic Service Commissioner Lynelle Briggs, I attended the CAPAM (Commonwealth Association for Public Administration and Management) Conference “Citizens First” held at the NCC (National Convention Centre) in Canberra on 26-27 October 2009, and presented the Dutch Citizenlink programme for citizen engagement. Dutch Citizenlink Director Matt Poelmans presents e-Citizen Charter to Australian Public Service […]